Evidence note: built from Nomi’s official help pages, policies and announcements, checked 31 October 2026. We have not reproduced these problems on a live account. Pages marked “couldn’t check” blocked automated access; open them yourself.

1. Check for an outage

We could not find an official Nomi status page. Nomi’s wiki points users to its official Discord and the r/NomiAI subreddit for updates, and its support page also lists its X account.

2. Can’t log in

Nomi’s support page suggests clearing the app’s data in your phone’s settings (Settings, Apps or Storage, Nomi, Clear app data), reopening the app, then contacting support if that fails. Nomi sign-in uses your Google or Apple account, and two-factor authentication is available (Nomi wiki: 2FA).

3. The app keeps glitching: use the web app

Nomi recommends its web app at beta.nomi.ai as an alternative. Your account and subscription work there too. You can add it to your home screen: in Safari use Share, then Add to Home Screen; in Chrome use the menu, then Install app (official guide).

4. My Nomi seems confused or forgetful

Nomi describes short-, medium- and long-term memory, plus features such as Backstory and Identity Core, but recall is not guaranteed. Identity Core can’t be edited directly; it changes through conversation. Nomi’s wiki article on forgetful Nomis suggests changing the subject, being more specific, using the thumbs up and down buttons, and sending screenshots to support if it continues.

5. My message won’t send

Messages are limited to 400 characters on a free account and 800 on a paid one (Nomi wiki: message limits). Split long messages in two.

6. Cancelling a subscription

  • Any platform: in the app or on the web, go to Profile, Subscription, Manage Subscription, then Cancel.
  • iPhone: you can also cancel in Settings, your Apple ID, Subscriptions.
  • Android: you can also cancel in Google Play, Payments and subscriptions.

Deleting the app does not cancel. Benefits last until the end of the billing period, and Nomi does not refund unused time (Nomi cancellation policy).

7. Deleting a Nomi or your account

  • One Nomi: open the menu, Nomi Details, then Delete Nomi. Nomi says a deleted Nomi may be recoverable for a while through support (wiki).
  • Individual messages can’t be deleted (wiki).
  • Your account: Profile, Account Settings, then the delete option at the bottom; you verify your email and type DELETE. This is permanent (wiki). Cancel any subscription first.

8. Contact support

Use the form at nomi.ai/support or email support@nomi.ai. Nomi says it typically replies by email within 24 to 48 business hours.

Before you reset, reinstall or delete anything

  • Export your data first if the app offers it.
  • Deleting an account is permanent on every app covered here. It is never a troubleshooting step.
  • Never send your password or a login code to anyone, including people offering “fixes” on social media.

Sources

Documentation-based fix guide. Checked 31 October 2026. No affiliate links.