Evidence note: built from Janitor AI’s official help pages, policies and announcements, checked 31 October 2026. We have not reproduced these problems on a live account. Pages marked “couldn’t check” blocked automated access; open them yourself.

1. Check whether Janitor AI is down

Janitor AI has an official status page at status.janitorai.com, covering the backend and frontend. Its official community channels are the Discord server and the r/JanitorAI_Official subreddit.

2. Find out whether your proxy is the problem

Janitor AI can answer with its own built-in model, JLLM, or through an outside model you connect with a proxy and API key (for example via OpenRouter). Many errors come from the outside provider, not from Janitor itself.

  1. Switch the chat to JLLM and send a message.
  2. If JLLM works, the problem is your proxy or API provider: check its key, credit balance and limits. Janitor’s help centre suggests waiting 24 hours if you have hit a provider’s daily limit.
  3. If JLLM also fails, carry on with the browser steps below.

Remember that limits on free proxy plans belong to the provider (such as OpenRouter), not to Janitor AI, and can change.

3. “Rate limit” or “network error”

After ruling out your proxy, Janitor’s rate limit and network error article suggests:

  • Clear the site’s cache and cookies, or try a private window or another browser.
  • Restart your Wi-Fi or toggle airplane mode on and off.
  • If you use a VPN, turn it off, or try one if you don’t.

4. Other error codes

The help centre’s site and chat issues section has separate articles for errors 401, 403, 502 and 1033, a Cloudflare “Access denied” page, responses showing raw HTML, and invalid upstream responses. Messages also have a length limit of 10,240 characters, so very long messages will fail.

5. My chats are missing

Janitor’s missing chats article suggests sending a message in the chat and refreshing before contacting support. It also says some older chats affected by past server migrations could not be restored.

6. Age verification

Janitor AI is for adults over 18 only. Visitors from Australia and Brazil (since 24 April 2026) and the UK (since 15 June 2026) are asked to verify their age through a provider called k-ID, by face estimation, ID scan or AgeKey. Janitor says it receives only a pass or fail result (age verification article).

7. Account problems and support

  • Login codes, email changes and bans are covered in the account questions section.
  • To delete an account: Settings, then the Security tab, then “Delete account”, confirmed with a code sent to your email. Support cannot delete accounts for you (official steps).
  • Contact support through the help desk chat or at support@janitorai.com (help desk).

Before you reset, reinstall or delete anything

  • Export your data first if the app offers it.
  • Deleting an account is permanent on every app covered here. It is never a troubleshooting step.
  • Never send your password or a login code to anyone, including people offering “fixes” on social media.

Sources

  • Janitor AI help centre (articles linked above), checked 31 Oct 2026
  • Janitor AI status page, checked 31 Oct 2026
  • Janitor AI privacy policy and terms (janitorai.com/policy, janitorai.com/term): blocked automated checks on 31 Oct 2026

Documentation-based fix guide. Checked 31 October 2026. No affiliate links.